At Cukidss, we stand behind the quality and durability of our products. We want you to feel confident in your purchase and enjoy our toys and educational gifts for years to come. Here are the details of our warranty policy:
Warranty Coverage
- Duration: All products purchased from Cukidss are covered by a standard 1-year warranty from the date of purchase.
- Coverage: This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, abuse, or normal wear and tear.
What is Covered?
- Defective Products: If you receive a product that is defective or damaged, please contact our customer service team within 30 days of receipt. We will work with you to resolve the issue, either by replacing the product or providing a refund.
- Manufacturing Defects: If a product develops a defect due to manufacturing issues within the warranty period, we will replace the product free of charge or provide a full refund at our discretion.
What is Not Covered?
- Normal Wear and Tear: The warranty does not cover normal wear and tear, such as fading, minor scratches, or other damage that occurs through regular use.
- Misuse or Abuse: Any damage caused by misuse, abuse, or improper handling is not covered under the warranty.
- Unauthorized Repairs or Modifications: Any repairs or modifications made by unauthorized personnel will void the warranty.
How to Make a Warranty Claim
- Contact Us: To initiate a warranty claim, please contact our customer service team via email at support@cukidss.com
- Provide Proof of Purchase: Please provide a copy of your purchase receipt or order confirmation to verify the date of purchase.
- Describe the Issue: Clearly describe the defect or issue you are experiencing with the product.
- Follow Instructions: Our customer service team will guide you through the next steps, which may include returning the product for inspection.
Return Shipping
- Defective Products: If the product is found to be defective, we will cover the cost of return shipping.
- Non-Defective Products: If the product is found to be in working condition, the customer will be responsible for any return shipping costs.
Contact Information
If you have any questions or concerns about our warranty policy, please do not hesitate to contact us:
- Email: support@cukidss.com
At Cukidss, we are committed to providing you with the best possible experience. Thank you for choosing Cukidss for your children’s toys and educational gifts.