At Cukidss, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we are here to help. Please review our refund and return policy below for detailed information on how to process returns and obtain refunds.
General Return Policy
- Eligibility: Items must be returned within 30 days of delivery to qualify for a refund or exchange.
- Condition: Products must be in their original condition, unused, and in the original packaging with all tags and labels intact.
- Exclusions: Custom-made items, personalized products, and clearance items are not eligible for returns or exchanges unless they are defective.
How to Initiate a Return
- Contact Us: To start the return process, please contact our customer service team via email at support@cukidss.com
- Provide Order Details: Include your order number and a description of the item(s) you wish to return.
- Reason for Return: Clearly state the reason for the return (e.g., wrong item, defective, unsatisfied).
- Return Authorization: Once we receive your request, our customer service team will provide you with a Return Authorization (RA) number and instructions on how to proceed.
Return Shipping
- Return Label: Upon request, we can provide a prepaid return label for your convenience. If the return is due to an error on our part (e.g., wrong item sent), we will cover the cost of return shipping.
- Customer Responsibility: If the return is due to a change of mind or personal preference, the customer is responsible for the cost of return shipping.
Refund Process
- Inspection: Once we receive the returned item(s), our quality control team will inspect them to ensure they meet the return criteria.
- Refund Timeframe: If the item(s) are approved for a refund, the amount will be credited back to your original payment method within 7-10 business days.
- Refund Amount: The refund will be for the full purchase price of the returned item(s), excluding any shipping fees unless the return is due to an error on our part.
Exchanges
- Request an Exchange: If you would like to exchange an item for a different size, color, or product, please contact our customer service team to initiate the exchange process.
- Exchange Shipping: The cost of shipping for the exchanged item will be the responsibility of the customer unless the exchange is due to an error on our part.
Defective Products
- Immediate Notification: If you receive a defective product, please notify us within 30 days of delivery.
- Replacement or Refund: We will either replace the defective item free of charge or provide a full refund at our discretion.
- Return Shipping: We will cover the cost of return shipping for defective items.
Contact Information
If you have any questions or need assistance with the return or refund process, please do not hesitate to contact us:
- Email: support@cukidss.com